Support

Everything about your FOLD.

Guides, video tutorials, frequently asked questions and information on care, maintenance and service – here you will find everything you need for safe and optimal use of your FOLD.

Getting started

Getting started with your FOLD

Start with the most important information for your first ride. The Quick Start Guide gives you a fast overview, while the user manual explains all functions and safety information in detail.

Quick guide

Quick Start Guide

The most important steps for setup, folding and your first ride.

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Complete manual

User Manual

Detailed information on safety, operation, care and maintenance of your FOLD.

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Safety & product

Safety & Product Information

Compact safety information, identification details, frame number and key checks before riding.

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Video guides

Explained step by step

All three topics remain visible. Completed guides open directly, while further videos will be added as soon as they are available.

First ride

Get to know your FOLD and start your first ride safely.

Video coming soon

Fold & unfold FOLD

Watch the complete folding and unfolding processes with two videos, safety information and a dedicated FAQ.

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Install accessories

Install and remove the Flex Box and Basket Pro without tools and check that they are securely locked before riding.

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FAQ

Frequently asked questions

Answers about guides, maintenance, spare parts and personal support.

Where can I find the operating and safety instructions?

The Quick Start Guide and complete User Manual are available above under “Getting started”.

How often should FOLD be serviced?

Required checks and service intervals are set out in the maintenance schedule and User Manual. If you are unsure, an authorised FOLD dealer can help.

Where can I get spare parts?

Spare parts are available directly from AVNSON or through an authorised FOLD dealer.

What information should I provide with a service request?

If possible, have your proof of purchase, frame number, a short description of the issue and clear photos or videos ready.

Where can I get personal support?

Contact the dealer you purchased FOLD from or the FOLD support team directly.

Service

We are happy to help.

Do you have questions about your FOLD or need support? Our team and specialist retail partners are happy to assist you personally.

More information

Further information on warranty, maintenance, spare parts and service will be added step by step.

Warranty

Information on warranty and statutory warranty rights.

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Maintenance

Information on care, inspection and regular maintenance.

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Spare parts

Information on spare parts and compatible components.

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Dealers

Find specialist dealers and service partners near you.

Find a dealer

Contact

Have a specific question? We are happy to help.