{"id":31985,"date":"2026-08-29T01:50:16","date_gmt":"2026-08-29T00:50:16","guid":{"rendered":"https:\/\/foldride.com\/?page_id=31985"},"modified":"2026-09-16T18:47:02","modified_gmt":"2026-09-16T17:47:02","slug":"warranty","status":"publish","type":"page","link":"https:\/\/foldride.com\/us\/warranty\/","title":{"rendered":"FOLD Manufacturer&#8217;s Warranty"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"31985\" class=\"elementor elementor-31985\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfc2f32 e-con-full e-flex e-con e-parent\" data-id=\"dfc2f32\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-057e42d elementor-widget elementor-widget-shortcode\" data-id=\"057e42d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<section class=\"fold-legal-page fold-warranty-page\">\n\n    <header class=\"fold-legal-hero\">\n        <div class=\"fold-legal-hero__inner\">\n\n            <p class=\"fold-legal-kicker\">\n                Warranty            <\/p>\n\n            <h1>\n                FOLD Manufacturer\u2019s Warranty            <\/h1>\n\n            <div class=\"fold-legal-line\" aria-hidden=\"true\"><\/div>\n\n            <p class=\"fold-legal-date\">\n                Version 1.1 \u00b7 September 2026            <\/p>\n\n            <p style=\"max-width:900px;margin:28px 0 0;color:var(--fold-legal-text);font-size:18px;line-height:1.72;\">\n                We develop FOLD for a long and repairable product life cycle. AVNSON GmbH therefore provides the original purchaser with a voluntary 10-year manufacturer\u2019s warranty for the FOLD main frame and load-bearing permanently welded frame structures, plus 2 years for selected FOLD components and accessories, in addition to statutory rights.            <\/p>\n\n            <div class=\"fold-warranty-actions fold-warranty-actions--hero\">\n                <a class=\"fold-warranty-button\" href=\"#fold-warranty-register\">Register your FOLD<\/a>\n                <a class=\"fold-warranty-button fold-warranty-button--light\" href=\"#fold-warranty-claim\">Submit a warranty claim<\/a>\n            <\/div>\n\n        <\/div>\n    <\/header>\n\n    <div class=\"fold-warranty-summary\" aria-label=\"FOLD Manufacturer\u2019s Warranty\">\n        <article class=\"fold-warranty-summary__card fold-warranty-summary__card--white\">\n            <strong>10 years<\/strong>\n            <span>Main frame &amp; permanently welded load-bearing structures<\/span>\n        <\/article>\n        <article class=\"fold-warranty-summary__card fold-warranty-summary__card--white\">\n            <strong>2 years<\/strong>\n            <span>FOLD components &amp; accessories<\/span>\n        <\/article>\n        <article class=\"fold-warranty-summary__card fold-warranty-summary__card--yellow\">\n            <strong>In addition<\/strong>\n            <span>Statutory rights remain fully unaffected<\/span>\n        <\/article>\n    <\/div>\n\n    <div class=\"fold-warranty-forms\">\n        <section class=\"fold-warranty-form-card\" id=\"fold-warranty-register\">\n            <p class=\"fold-warranty-form-card__kicker\">Product registration<\/p>\n            <h2>Register your FOLD voluntarily.<\/h2>\n            <p class=\"fold-warranty-form-card__intro\">Store your frame number and purchase date for faster handling of service and safety enquiries. Uploading proof of purchase is optional. Registration is voluntary and is not a requirement for the ten-year frame warranty.<\/p>\n\n            <div class=\"fold-warranty-form-card__form\">\n                                    <div class='fluentform ff-default fluentform_wrapper_19 ffs_default_wrap fold-product-registration'><form data-form_id=\"19\" id=\"fluentform_19\" class=\"frm-fluent-form fluent_form_19 ff-el-form-top ff_form_instance_19_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_19_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">FOLD product registration<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='31985' \/><input type=\"hidden\" id=\"_fluentform_19_fluentformnonce\" name=\"_fluentform_19_fluentformnonce\" value=\"ffcbb6a19c\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/us\/wp-json\/wp\/v2\/pages\/31985\" \/><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_19_first_name' id='label_ff_19_first_name'>First name<\/label><\/div><div class='ff-el-input--content'><input name=\"first_name\" id=\"ff_19_first_name\" class=\"ff-el-form-control\" type=\"text\" maxlength=\"200\" data-name=\"first_name\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_19_last_name' id='label_ff_19_last_name'>Last name<\/label><\/div><div class='ff-el-input--content'><input name=\"last_name\" id=\"ff_19_last_name\" class=\"ff-el-form-control\" type=\"text\" maxlength=\"200\" data-name=\"last_name\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_19_email' id='label_ff_19_email'>Email address<\/label><\/div><div class='ff-el-input--content'><input name=\"email\" id=\"ff_19_email\" class=\"ff-el-form-control\" type=\"email\" maxlength=\"200\" data-name=\"email\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_19_phone' id='label_ff_19_phone'>Phone number (optional)<\/label><\/div><div class='ff-el-input--content'><input name=\"phone\" id=\"ff_19_phone\" class=\"ff-el-form-control\" type=\"tel\" maxlength=\"60\" data-name=\"phone\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_19_model' id='label_ff_19_model'>FOLD model<\/label><\/div><div class='ff-el-input--content'><select name=\"model\" id=\"ff_19_model\" class=\"ff-el-form-control\" data-name=\"model\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_19_model\"><option value=\"\">Please select<\/option><option value=\"fold\"  >FOLD<\/option><option value=\"efold_ep6_di2\"  >eFOLD NEXUS 5 Di2<\/option><option value=\"efold_px_di2\"  >eFOLD PX NEXUS 5 Di2<\/option><option value=\"efold_cx_3x3_nine\"  >eFOLD CX 3X3 NINE<\/option><option value=\"efold_cx_rohloff_e14\"  >eFOLD CX Rohloff E14<\/option><\/select><\/div><\/div><div class='ff-el-group ff-el-form-top has-conditions'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_19_drivetrain' id='label_ff_19_drivetrain'>Gearing<\/label><\/div><div class='ff-el-input--content'><select name=\"drivetrain\" id=\"ff_19_drivetrain\" class=\"ff-el-form-control\" data-name=\"drivetrain\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_19_drivetrain\"><option value=\"\">Please select<\/option><option value=\"alfine_8\"  >Shimano Alfine 8<\/option><option value=\"alfine_11\"  >Shimano Alfine 11<\/option><option value=\"unknown\"  >I am not sure<\/option><\/select><\/div><\/div><div class='ff-el-group ff-el-form-top has-conditions'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_19_cx_drivetrain' id='label_ff_19_cx_drivetrain'>Gearing<\/label><\/div><div class='ff-el-input--content'><select name=\"cx_drivetrain\" id=\"ff_19_cx_drivetrain\" class=\"ff-el-form-control\" data-name=\"cx_drivetrain\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_19_cx_drivetrain\"><option value=\"\">Please select<\/option><option value=\"3x3_nine\"  >3X3 NINE E-Shift<\/option><option value=\"rohloff_e14\"  >Rohloff E14<\/option><option value=\"unknown\"  >I am not sure<\/option><\/select><\/div><\/div><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_19_frame_number' id='label_ff_19_frame_number'>Frame number<\/label><\/div><div class='ff-el-input--content'><input name=\"frame_number\" id=\"ff_19_frame_number\" class=\"ff-el-form-control\" type=\"text\" maxlength=\"200\" data-name=\"frame_number\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group ff-el-form-top has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_19_motor_number' id='label_ff_19_motor_number'>Motor\/system number (optional)<\/label><\/div><div class='ff-el-input--content'><input name=\"motor_number\" id=\"ff_19_motor_number\" class=\"ff-el-form-control\" type=\"text\" maxlength=\"200\" data-name=\"motor_number\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group ff-el-form-top has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_19_battery_number' id='label_ff_19_battery_number'>Battery number (optional)<\/label><\/div><div class='ff-el-input--content'><input name=\"battery_number\" id=\"ff_19_battery_number\" class=\"ff-el-form-control\" type=\"text\" maxlength=\"200\" data-name=\"battery_number\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_19_purchase_date' id='label_ff_19_purchase_date'>Purchase date<\/label><\/div><div class='ff-el-input--content'><input  aria-label='Purchase date Use arrow keys to navigate dates. Press enter to select a date.'  aria-haspopup='dialog' data-type-datepicker data-format='m\/d\/Y' name=\"purchase_date\" id=\"ff_19_purchase_date\" class=\"ff-el-form-control ff-el-datepicker\" placeholder=\"MM\/DD\/YYYY\" type=\"text\" data-name=\"purchase_date\"  aria-invalid='false' aria-required=true><\/div><\/div><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_19_dealer_name' id='label_ff_19_dealer_name'>Dealer \/ place of purchase<\/label><\/div><div class='ff-el-input--content'><input name=\"dealer_name\" id=\"ff_19_dealer_name\" class=\"ff-el-form-control\" type=\"text\" maxlength=\"200\" data-name=\"dealer_name\"  aria-invalid=\"false\" aria-required=true><div class=\"ff-el-help-message\">For a direct purchase, enter AVNSON \/ FOLD.<\/div><\/div><\/div><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_19_proof_of_purchase_1' id='label_ff_19_proof_of_purchase_1'>Proof of purchase (optional)<\/label><\/div><div class='ff-el-input--content'><label for='ff_19_proof_of_purchase_1' class='ff_file_upload_holder'><span class='ff_upload_btn ff-btn' tabindex='0'>Choose file<\/span> <input name=\"proof_of_purchase\" id=\"ff_19_proof_of_purchase_1\" class=\"ff-el-form-control  ff-screen-reader-element\" type=\"file\" data-name=\"proof_of_purchase\"  aria-invalid='false' aria-required=false><\/label><div class=\"ff-el-help-message\">PDF, JPG, PNG, GIF or BMP. Maximum 10 MB per file. Please keep the original.<\/div><\/div><\/div><div class='ff-el-group  ff-custom_html fold-service-privacy' tabindex='-1' data-name=\"custom_html-19_1\" ><p><strong>Privacy<\/strong><\/p><p>AVNSON GmbH processes your information to handle your product registration. Information about the processing of your data and your rights is available in our <a href=\"https:\/\/foldride.com\/us\/privacy-policy\/\" target=\"_blank\" rel=\"noopener noreferrer\">privacy policy<\/a>.<\/p><\/div><div class='ff-form-inline-style' hidden><style>form.fluent_form_19 .ff-btn-submit:not(.ff_btn_no_style) { background-color: #faca30; color: #111111; }<\/style><\/div><div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style\"  aria-label=\"Register your FOLD\">Register your FOLD<\/button><\/div><\/fieldset><\/form><div id='fluentform_19_errors' class='ff-errors-in-stack ff_form_instance_19_1 ff-form-loading_errors ff_form_instance_19_1_errors'><\/div><\/div>            <script type=\"text\/javascript\">\n                window.fluent_form_ff_form_instance_19_1 = {\"id\":\"19\",\"ajaxUrl\":\"https:\\\/\\\/foldride.com\\\/wp-admin\\\/admin-ajax.php\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"helpMessagePlacement\":\"under_input\",\"errorMessagePlacement\":\"inline\",\"asteriskPlacement\":\"asterisk-right\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_19_1\",\"form_id_selector\":\"fluentform_19\",\"rules\":{\"first_name\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false}},\"last_name\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false}},\"email\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false},\"email\":{\"value\":true,\"message\":\"Please enter a valid email address.\",\"global_message\":\"Please enter a valid email address.\",\"global\":false}},\"phone\":{\"required\":{\"value\":false,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false}},\"model\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false}},\"drivetrain\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false}},\"cx_drivetrain\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false}},\"frame_number\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false}},\"motor_number\":{\"required\":{\"value\":false,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false}},\"battery_number\":{\"required\":{\"value\":false,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false}},\"purchase_date\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false}},\"dealer_name\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false}},\"proof_of_purchase\":{\"required\":{\"value\":false,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false},\"max_file_size\":{\"value\":10485760,\"message\":\"Each file must be no larger than 10 MB.\",\"global_message\":\"Each file must be no larger than 10 MB.\",\"global\":false,\"_valueFrom\":\"MB\"},\"max_file_count\":{\"value\":1,\"message\":\"Please observe the maximum number of files shown.\",\"global_message\":\"Please observe the maximum number of files shown.\",\"global\":false},\"allowed_file_types\":{\"value\":[\"pdf\",\"jpg|jpeg|gif|png|bmp\"],\"message\":\"Only PDF, JPG, PNG, GIF and BMP files are allowed.\",\"global_message\":\"Only PDF, JPG, PNG, GIF and BMP files are allowed.\",\"global\":false}}},\"debounce_time\":300,\"conditionals\":{\"drivetrain\":{\"status\":true,\"type\":\"any\",\"conditions\":[{\"field\":\"model\",\"operator\":\"=\",\"value\":\"fold\"}]},\"cx_drivetrain\":{\"status\":true,\"type\":\"any\",\"conditions\":[{\"field\":\"model\",\"operator\":\"=\",\"value\":\"efold_cx_3x3_nine\"},{\"field\":\"model\",\"operator\":\"=\",\"value\":\"efold_cx_rohloff_e14\"}]},\"motor_number\":{\"status\":true,\"type\":\"any\",\"conditions\":[{\"field\":\"model\",\"operator\":\"=\",\"value\":\"efold_ep6_di2\"},{\"field\":\"model\",\"operator\":\"=\",\"value\":\"efold_px_di2\"},{\"field\":\"model\",\"operator\":\"=\",\"value\":\"efold_cx_3x3_nine\"},{\"field\":\"model\",\"operator\":\"=\",\"value\":\"efold_cx_rohloff_e14\"}]},\"battery_number\":{\"status\":true,\"type\":\"any\",\"conditions\":[{\"field\":\"model\",\"operator\":\"=\",\"value\":\"efold_ep6_di2\"},{\"field\":\"model\",\"operator\":\"=\",\"value\":\"efold_px_di2\"},{\"field\":\"model\",\"operator\":\"=\",\"value\":\"efold_cx_3x3_nine\"},{\"field\":\"model\",\"operator\":\"=\",\"value\":\"efold_cx_rohloff_e14\"}]}},\"file_upload_settings\":[]};\n                            <\/script>\n                                        <\/div>\n        <\/section>\n\n        <section class=\"fold-warranty-form-card\" id=\"fold-warranty-claim\">\n            <p class=\"fold-warranty-form-card__kicker\">Warranty &amp; service<\/p>\n            <h2>Report a potential warranty claim.<\/h2>\n            <p class=\"fold-warranty-form-card__intro\">Send us the frame number, proof of purchase, a precise description and meaningful photos. We will assess the case and coordinate the next steps with you or your FOLD dealer.<\/p>\n\n            <div class=\"fold-warranty-form-card__form\">\n                                    <div class='fluentform ff-default fluentform_wrapper_20 ffs_default_wrap fold-product-registration'><form data-form_id=\"20\" id=\"fluentform_20\" class=\"frm-fluent-form fluent_form_20 ff-el-form-top ff_form_instance_20_2 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_20_2\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">FOLD warranty request<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='31985' \/><input type=\"hidden\" id=\"_fluentform_20_fluentformnonce\" name=\"_fluentform_20_fluentformnonce\" value=\"ffcbb6a19c\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/us\/wp-json\/wp\/v2\/pages\/31985\" \/><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_20_2_first_name' id='label_ff_20_2_first_name'>First name<\/label><\/div><div class='ff-el-input--content'><input name=\"first_name\" id=\"ff_20_2_first_name\" class=\"ff-el-form-control\" type=\"text\" maxlength=\"200\" data-name=\"first_name\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_20_2_last_name' id='label_ff_20_2_last_name'>Last name<\/label><\/div><div class='ff-el-input--content'><input name=\"last_name\" id=\"ff_20_2_last_name\" class=\"ff-el-form-control\" type=\"text\" maxlength=\"200\" data-name=\"last_name\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_20_2_email' id='label_ff_20_2_email'>Email address<\/label><\/div><div class='ff-el-input--content'><input name=\"email\" id=\"ff_20_2_email\" class=\"ff-el-form-control\" type=\"email\" maxlength=\"200\" data-name=\"email\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_20_2_phone' id='label_ff_20_2_phone'>Phone number (optional)<\/label><\/div><div class='ff-el-input--content'><input name=\"phone\" id=\"ff_20_2_phone\" class=\"ff-el-form-control\" type=\"tel\" maxlength=\"60\" data-name=\"phone\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_20_2_model' id='label_ff_20_2_model'>FOLD model<\/label><\/div><div class='ff-el-input--content'><select name=\"model\" id=\"ff_20_2_model\" class=\"ff-el-form-control\" data-name=\"model\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_20_2_model\"><option value=\"\">Please select<\/option><option value=\"fold\"  >FOLD<\/option><option value=\"efold_ep6_di2\"  >eFOLD NEXUS 5 Di2<\/option><option value=\"efold_px_di2\"  >eFOLD PX NEXUS 5 Di2<\/option><option value=\"efold_cx_3x3_nine\"  >eFOLD CX 3X3 NINE<\/option><option value=\"efold_cx_rohloff_e14\"  >eFOLD CX Rohloff E14<\/option><\/select><\/div><\/div><div class='ff-el-group ff-el-form-top has-conditions'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_20_2_drivetrain' id='label_ff_20_2_drivetrain'>Gearing<\/label><\/div><div class='ff-el-input--content'><select name=\"drivetrain\" id=\"ff_20_2_drivetrain\" class=\"ff-el-form-control\" data-name=\"drivetrain\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_20_2_drivetrain\"><option value=\"\">Please select<\/option><option value=\"alfine_8\"  >Shimano Alfine 8<\/option><option value=\"alfine_11\"  >Shimano Alfine 11<\/option><option value=\"unknown\"  >I am not sure<\/option><\/select><\/div><\/div><div class='ff-el-group ff-el-form-top has-conditions'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_20_2_cx_drivetrain' id='label_ff_20_2_cx_drivetrain'>Gearing<\/label><\/div><div class='ff-el-input--content'><select name=\"cx_drivetrain\" id=\"ff_20_2_cx_drivetrain\" class=\"ff-el-form-control\" data-name=\"cx_drivetrain\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_20_2_cx_drivetrain\"><option value=\"\">Please select<\/option><option value=\"3x3_nine\"  >3X3 NINE E-Shift<\/option><option value=\"rohloff_e14\"  >Rohloff E14<\/option><option value=\"unknown\"  >I am not sure<\/option><\/select><\/div><\/div><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_20_2_frame_number' id='label_ff_20_2_frame_number'>Frame number<\/label><\/div><div class='ff-el-input--content'><input name=\"frame_number\" id=\"ff_20_2_frame_number\" class=\"ff-el-form-control\" type=\"text\" maxlength=\"200\" data-name=\"frame_number\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group ff-el-form-top has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_20_2_motor_number' id='label_ff_20_2_motor_number'>Motor\/system number (optional)<\/label><\/div><div class='ff-el-input--content'><input name=\"motor_number\" id=\"ff_20_2_motor_number\" class=\"ff-el-form-control\" type=\"text\" maxlength=\"200\" data-name=\"motor_number\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group ff-el-form-top has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_20_2_battery_number' id='label_ff_20_2_battery_number'>Battery number (optional)<\/label><\/div><div class='ff-el-input--content'><input name=\"battery_number\" id=\"ff_20_2_battery_number\" class=\"ff-el-form-control\" type=\"text\" maxlength=\"200\" data-name=\"battery_number\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_20_2_purchase_date' id='label_ff_20_2_purchase_date'>Purchase date<\/label><\/div><div class='ff-el-input--content'><input  aria-label='Purchase date Use arrow keys to navigate dates. Press enter to select a date.'  aria-haspopup='dialog' data-type-datepicker data-format='m\/d\/Y' name=\"purchase_date\" id=\"ff_20_2_purchase_date\" class=\"ff-el-form-control ff-el-datepicker\" placeholder=\"MM\/DD\/YYYY\" type=\"text\" data-name=\"purchase_date\"  aria-invalid='false' aria-required=true><\/div><\/div><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_20_2_dealer_name' id='label_ff_20_2_dealer_name'>Dealer \/ place of purchase<\/label><\/div><div class='ff-el-input--content'><input name=\"dealer_name\" id=\"ff_20_2_dealer_name\" class=\"ff-el-form-control\" type=\"text\" maxlength=\"200\" data-name=\"dealer_name\"  aria-invalid=\"false\" aria-required=true><div class=\"ff-el-help-message\">For a direct purchase, enter AVNSON \/ FOLD.<\/div><\/div><\/div><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_20_2_issue_date' id='label_ff_20_2_issue_date'>Date the problem was noticed<\/label><\/div><div class='ff-el-input--content'><input  aria-label='Date the problem was noticed Use arrow keys to navigate dates. Press enter to select a date.'  aria-haspopup='dialog' data-type-datepicker data-format='m\/d\/Y' name=\"issue_date\" id=\"ff_20_2_issue_date\" class=\"ff-el-form-control ff-el-datepicker\" placeholder=\"MM\/DD\/YYYY\" type=\"text\" data-name=\"issue_date\"  aria-invalid='false' aria-required=false><\/div><\/div><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_20_2_issue_description' id='label_ff_20_2_issue_description'>Description of the problem<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"true\" aria-labelledby=\"label_ff_20_2_issue_description\" name=\"issue_description\" id=\"ff_20_2_issue_description\" class=\"ff-el-form-control\" rows=\"6\" cols=\"2\" maxlength=\"5000\" data-name=\"issue_description\" ><\/textarea><div class=\"ff-el-help-message\">Which part is affected? When and under what circumstances does the problem occur?<\/div><\/div><\/div><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_20_2_proof_of_purchase_2' id='label_ff_20_2_proof_of_purchase_2'>Proof of purchase (optional)<\/label><\/div><div class='ff-el-input--content'><label for='ff_20_2_proof_of_purchase_2' class='ff_file_upload_holder'><span class='ff_upload_btn ff-btn' tabindex='0'>Choose file<\/span> <input name=\"proof_of_purchase\" id=\"ff_20_2_proof_of_purchase_2\" class=\"ff-el-form-control  ff-screen-reader-element\" type=\"file\" data-name=\"proof_of_purchase\"  aria-invalid='false' aria-required=false><\/label><div class=\"ff-el-help-message\">PDF, JPG, PNG, GIF or BMP. Maximum 10 MB per file. Please keep the original.<\/div><\/div><\/div><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_20_2_issue_files_2' id='label_ff_20_2_issue_files_2'>Photos \/ supporting documents (optional)<\/label><\/div><div class='ff-el-input--content'><label for='ff_20_2_issue_files_2' class='ff_file_upload_holder'><span class='ff_upload_btn ff-btn' tabindex='0'>Choose file<\/span> <input name=\"issue_files\" id=\"ff_20_2_issue_files_2\" class=\"ff-el-form-control  ff-screen-reader-element\" type=\"file\" data-name=\"issue_files\" multiple=\"1\"  aria-invalid='false' aria-required=false><\/label><div class=\"ff-el-help-message\">Up to 3 files, maximum 10 MB each. PDF, JPG, PNG, GIF or BMP.<\/div><\/div><\/div><div class='ff-el-group  ff-custom_html fold-service-privacy' tabindex='-1' data-name=\"custom_html-20_1\" ><p><strong>Privacy<\/strong><\/p><p>AVNSON GmbH processes your information to handle your service and warranty request. Information about the processing of your data and your rights is available in our <a href=\"https:\/\/foldride.com\/us\/privacy-policy\/\" target=\"_blank\" rel=\"noopener noreferrer\">privacy policy<\/a>.<\/p><\/div><div class='ff-form-inline-style' hidden><style>form.fluent_form_20 .ff-btn-submit:not(.ff_btn_no_style) { background-color: #faca30; color: #111111; }<\/style><\/div><div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style\"  aria-label=\"Send warranty request\">Send warranty request<\/button><\/div><\/fieldset><\/form><div id='fluentform_20_errors' class='ff-errors-in-stack ff_form_instance_20_2 ff-form-loading_errors ff_form_instance_20_2_errors'><\/div><\/div>            <script type=\"text\/javascript\">\n                window.fluent_form_ff_form_instance_20_2 = {\"id\":\"20\",\"ajaxUrl\":\"https:\\\/\\\/foldride.com\\\/wp-admin\\\/admin-ajax.php\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"helpMessagePlacement\":\"under_input\",\"errorMessagePlacement\":\"inline\",\"asteriskPlacement\":\"asterisk-right\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_20_2\",\"form_id_selector\":\"fluentform_20\",\"rules\":{\"first_name\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false}},\"last_name\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false}},\"email\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false},\"email\":{\"value\":true,\"message\":\"Please enter a valid email address.\",\"global_message\":\"Please enter a valid email address.\",\"global\":false}},\"phone\":{\"required\":{\"value\":false,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false}},\"model\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false}},\"drivetrain\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false}},\"cx_drivetrain\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false}},\"frame_number\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false}},\"motor_number\":{\"required\":{\"value\":false,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false}},\"battery_number\":{\"required\":{\"value\":false,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false}},\"purchase_date\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false}},\"dealer_name\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false}},\"issue_date\":{\"required\":{\"value\":false,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false}},\"issue_description\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false}},\"proof_of_purchase\":{\"required\":{\"value\":false,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false},\"max_file_size\":{\"value\":10485760,\"message\":\"Each file must be no larger than 10 MB.\",\"global_message\":\"Each file must be no larger than 10 MB.\",\"global\":false,\"_valueFrom\":\"MB\"},\"max_file_count\":{\"value\":1,\"message\":\"Please observe the maximum number of files shown.\",\"global_message\":\"Please observe the maximum number of files shown.\",\"global\":false},\"allowed_file_types\":{\"value\":[\"pdf\",\"jpg|jpeg|gif|png|bmp\"],\"message\":\"Only PDF, JPG, PNG, GIF and BMP files are allowed.\",\"global_message\":\"Only PDF, JPG, PNG, GIF and BMP files are allowed.\",\"global\":false}},\"issue_files\":{\"required\":{\"value\":false,\"message\":\"Please complete this field.\",\"global_message\":\"Please complete this field.\",\"global\":false},\"max_file_size\":{\"value\":10485760,\"message\":\"Each file must be no larger than 10 MB.\",\"global_message\":\"Each file must be no larger than 10 MB.\",\"global\":false,\"_valueFrom\":\"MB\"},\"max_file_count\":{\"value\":3,\"message\":\"Please observe the maximum number of files shown.\",\"global_message\":\"Please observe the maximum number of files shown.\",\"global\":false},\"allowed_file_types\":{\"value\":[\"pdf\",\"jpg|jpeg|gif|png|bmp\"],\"message\":\"Only PDF, JPG, PNG, GIF and BMP files are allowed.\",\"global_message\":\"Only PDF, JPG, PNG, GIF and BMP files are allowed.\",\"global\":false}}},\"debounce_time\":300,\"conditionals\":{\"drivetrain\":{\"status\":true,\"type\":\"any\",\"conditions\":[{\"field\":\"model\",\"operator\":\"=\",\"value\":\"fold\"}]},\"cx_drivetrain\":{\"status\":true,\"type\":\"any\",\"conditions\":[{\"field\":\"model\",\"operator\":\"=\",\"value\":\"efold_cx_3x3_nine\"},{\"field\":\"model\",\"operator\":\"=\",\"value\":\"efold_cx_rohloff_e14\"}]},\"motor_number\":{\"status\":true,\"type\":\"any\",\"conditions\":[{\"field\":\"model\",\"operator\":\"=\",\"value\":\"efold_ep6_di2\"},{\"field\":\"model\",\"operator\":\"=\",\"value\":\"efold_px_di2\"},{\"field\":\"model\",\"operator\":\"=\",\"value\":\"efold_cx_3x3_nine\"},{\"field\":\"model\",\"operator\":\"=\",\"value\":\"efold_cx_rohloff_e14\"}]},\"battery_number\":{\"status\":true,\"type\":\"any\",\"conditions\":[{\"field\":\"model\",\"operator\":\"=\",\"value\":\"efold_ep6_di2\"},{\"field\":\"model\",\"operator\":\"=\",\"value\":\"efold_px_di2\"},{\"field\":\"model\",\"operator\":\"=\",\"value\":\"efold_cx_3x3_nine\"},{\"field\":\"model\",\"operator\":\"=\",\"value\":\"efold_cx_rohloff_e14\"}]}},\"file_upload_settings\":[]};\n                            <\/script>\n                                        <\/div>\n        <\/section>\n    <\/div>\n\n    <header class=\"fold-warranty-terms-heading\">\n        <p class=\"fold-legal-kicker\">Legal information<\/p>\n        <h2>Detailed warranty terms.<\/h2>\n        <p>Valid for new bicycles and new FOLD accessories sold to the original purchaser by AVNSON GmbH or an authorized FOLD dealer from the publication date of these warranty terms.<\/p>\n    <\/header>\n\n\n    <div class=\"fold-legal-content\">\n\n        <article class=\"fold-legal-card\" data-section=\"01\">\n            <h2>1. Warrantor<\/h2>\n            <p>The warrantor is AVNSON GmbH, Hamburg, Germany. This warranty applies in addition to the purchaser\u2019s statutory rights against the respective seller.<\/p>\n        <\/article>\n\n\n        <article class=\"fold-legal-card\" data-section=\"02\">\n            <h2>2. Warranty coverage \u2013 frame<\/h2>\n            <p>AVNSON GmbH provides the original purchaser with a voluntary ten-year manufacturer\u2019s warranty for the FOLD main frame and load-bearing permanently welded frame structures from the original date of purchase.<\/p>\n            <p>The warranty covers defects in materials and workmanship affecting the main frame and load-bearing welded structures permanently connected to it when used as intended.<\/p>\n            <p><strong>The folding joint, locking mechanisms, locking pins, clamping levers, steering column, cable steering system, steering components and other movable, bolted or replaceable parts are not covered by the ten-year frame warranty. These parts are subject to the applicable warranty terms for the respective component.<\/strong><\/p>\n        <\/article>\n\n\n        <article class=\"fold-legal-card\" data-section=\"03\">\n            <h2>3. FOLD components and accessories<\/h2>\n            <p>AVNSON GmbH provides a voluntary two-year manufacturer\u2019s warranty for FOLD-specific components and FOLD accessories from the original date of purchase.<\/p>\n            <p>This may include the folding mechanism, locking elements, steering column, cable steering system, kickstand, platform, Flex Box, Basket Pro, Power Rack and other FOLD-specific components supplied by AVNSON GmbH.<\/p>\n            <p>The affected component must not be classified solely as a wear item and none of the exclusions in these warranty terms may apply.<\/p>\n        <\/article>\n\n\n        <article class=\"fold-legal-card\" data-section=\"04\">\n            <h2>4. Third-party components<\/h2>\n            <p>Components and systems made by other manufacturers, including Bosch, Shimano, Gates, Supernova, Schwalbe and comparable suppliers, are subject to the warranty and service terms of the respective manufacturer.<\/p>\n            <p>AVNSON GmbH or an authorized FOLD dealer will assist you in identifying and processing an eligible service or warranty case.<\/p>\n        <\/article>\n\n\n        <article class=\"fold-legal-card\" data-section=\"05\">\n            <h2>5. What is not covered<\/h2>\n            <p>This voluntary manufacturer\u2019s warranty does not cover damage or functional impairment caused by, in particular:<\/p>\n\n            <ul style=\"margin:0 0 22px;padding-left:22px;color:var(--fold-legal-text);font-size:16px;line-height:1.78;\">\n                                    <li>normal wear and ordinary ageing<\/li>\n                                    <li>accidents, crashes, collisions or other external impacts<\/li>\n                                    <li>improper use, incorrect operation or use outside the intended purpose<\/li>\n                                    <li>exceeding permitted weight or load limits<\/li>\n                                    <li>omitted, delayed or improper maintenance where this caused or contributed to the damage<\/li>\n                                    <li>corrosion or damage caused by unsuitable care, storage or environmental exposure<\/li>\n                                    <li>modifications, alterations or components not approved by AVNSON GmbH<\/li>\n                                    <li>incorrect assembly or repair by insufficiently qualified persons<\/li>\n                                    <li>commercial or exceptionally intensive use unless expressly approved by AVNSON GmbH<\/li>\n                            <\/ul>\n\n            <p>Typical wear items such as brake pads, brake rotors, tires, tubes, belts, sprockets, chains, bearings, grips and comparable wear components are excluded from this voluntary warranty unless a demonstrable defect in materials or workmanship exists.<\/p>\n        <\/article>\n\n\n        <article class=\"fold-legal-card\" data-section=\"06\">\n            <h2>6. Requirements for a warranty claim<\/h2>\n            <p>The ten-year frame warranty applies only to the original purchaser and is non-transferable. To assess a warranty claim, we normally require:<\/p>\n\n            <ul style=\"margin:0 0 22px;padding-left:22px;color:var(--fold-legal-text);font-size:16px;line-height:1.78;\">\n                                    <li>the original proof of purchase or another clear purchase record showing the purchase date and original purchaser<\/li>\n                                    <li>the frame number or other unique identification of the bicycle<\/li>\n                                    <li>a description of the defect<\/li>\n                                    <li>clear photos or videos of the affected area<\/li>\n                                    <li>maintenance or repair records if requested<\/li>\n                            <\/ul>\n\n            <p>The ten-year frame warranty requires intended use, compliance with the permitted weight and load limits, and no unapproved structural modifications. Maintenance or repair records may be requested where relevant to assessing the claimed damage. The warranty claim must be reported to AVNSON GmbH or an authorized FOLD dealer within a reasonable time after the defect is discovered.<\/p>\n        <\/article>\n\n\n        <article class=\"fold-legal-card\" data-section=\"07\">\n            <h2>7. Remedy under the warranty<\/h2>\n            <p>If a defect covered by this manufacturer\u2019s warranty is confirmed, AVNSON GmbH will, at its discretion, professionally repair or replace the affected component.<\/p>\n            <p>If an identical replacement component is no longer available, a technically equivalent or functionally comparable component may be used.<\/p>\n            <p>This voluntary manufacturer\u2019s warranty does not provide a right to replacement of the complete bicycle, refund of the purchase price, compensation for loss of use, consequential loss or other indirect costs, to the extent permitted by law.<\/p>\n        <\/article>\n\n\n        <article class=\"fold-legal-card\" data-section=\"08\">\n            <h2>8. Transport, labour and incidental costs<\/h2>\n            <p>Shipping, transport, removal and installation, diagnostics, workshop labour and other incidental costs are covered only where AVNSON GmbH has expressly approved them in advance or where coverage is required by law.<\/p>\n        <\/article>\n\n\n        <article class=\"fold-legal-card\" data-section=\"09\">\n            <h2>9. Warranty period and replacement<\/h2>\n            <p>A repair or replacement performed under this warranty does not restart the original warranty period. The remaining warranty period of the original product continues to apply.<\/p>\n        <\/article>\n\n\n        <article class=\"fold-legal-card\" data-section=\"10\">\n            <h2>10. Statutory rights<\/h2>\n            <p><strong>This manufacturer\u2019s warranty is voluntary and applies in addition to statutory warranty rights.<\/strong><\/p>\n            <p>Statutory claims against the seller are neither restricted nor replaced by this warranty.<\/p>\n        <\/article>\n\n\n        <article class=\"fold-legal-card\" data-section=\"11\">\n            <h2>11. Making a warranty claim<\/h2>\n            <p>If you would like to report a possible warranty case, please contact the FOLD dealer from whom you purchased your bicycle or contact AVNSON GmbH directly. Please have your proof of purchase, frame number and a brief description of the defect ready.<\/p>\n\n          <div class=\"fold-warranty-actions\">\n\n    <a\n        class=\"fold-warranty-button\"\n        href=\"https:\/\/foldride.com\/us\/contact-us\/\"\n    >\n        Contact    <\/a>\n\n    <a\n        class=\"fold-warranty-button fold-warranty-button--light\"\n        href=\"https:\/\/foldride.com\/us\/support\/\"\n    >\n        Support    <\/a>\n\n<\/div>\n        <\/article>\n\n    <\/div>\n\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_templately_pack_id":"","_templately_imported_at":"","_templately_source":"","_templately_import_session_id":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"disabled","adv-header-id-meta":"","stick-header-meta":"enabled","header-above-stick-meta":"","header-main-stick-meta":"disabled","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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