{"id":31900,"date":"2025-12-17T14:37:15","date_gmt":"2025-12-17T13:37:15","guid":{"rendered":"https:\/\/foldride.com\/support\/"},"modified":"2026-08-26T21:15:36","modified_gmt":"2026-08-26T20:15:36","slug":"support","status":"publish","type":"page","link":"https:\/\/foldride.com\/us\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t
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\r\n\r\n \r\n Support <\/span>\r\n\r\n

\r\n Everything about your FOLD. <\/h1>\r\n\r\n
<\/div>\r\n\r\n

\r\n Guides, video tutorials, frequently asked questions and information on care, maintenance and service \u2013 here you will find everything you need for safe and optimal use of your FOLD. <\/p>\r\n\r\n \r\n Getting started<\/a>\r\n Videos<\/a>\r\n FAQ<\/a>\r\n Service<\/a>\r\n <\/nav>\r\n\r\n <\/header>\r\n\r\n\r\n

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\r\n\r\n \r\n Getting started <\/span>\r\n\r\n

\r\n Getting started with your FOLD <\/h2>\r\n\r\n
<\/div>\r\n\r\n

\r\n Start with the most important information for your first ride. The Quick Start Guide gives you a fast overview, while the user manual explains all functions and safety information in detail. <\/p>\r\n\r\n <\/header>\r\n\r\n\r\n

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\r\n \r\n Quick guide <\/span>\r\n\r\n

Quick Start Guide<\/h3>\r\n\r\n

The most important steps for setup, folding and your first ride.<\/p>\r\n <\/div>\r\n\r\n \r\n Download PDF <\/a>\r\n\r\n <\/article>\r\n\r\n\r\n

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\r\n \r\n Complete manual <\/span>\r\n\r\n

User Manual<\/h3>\r\n\r\n

Detailed information on safety, operation, care and maintenance of your FOLD.<\/p>\r\n <\/div>\r\n\r\n \r\n Download PDF <\/a>\r\n\r\n <\/article>\r\n\r\n <\/div>\r\n\r\n <\/section>\r\n\r\n\r\n

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\r\n\r\n \r\n Video tutorials <\/span>\r\n\r\n

\r\n Explained step by step <\/h2>\r\n\r\n
<\/div>\r\n\r\n

\r\n Our video tutorials show you all the important functions of your FOLD \u2013 from the first ride and folding to care and accessories. <\/p>\r\n\r\n <\/header>\r\n\r\n\r\n

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\r\n\r\n \u25b6<\/span>\r\n\r\n

\r\n First ride <\/h3>\r\n\r\n

\r\n Get to know your FOLD and start your first ride safely. <\/p>\r\n\r\n <\/article>\r\n\r\n \r\n

\r\n\r\n \u25b6<\/span>\r\n\r\n

\r\n Fold FOLD <\/h3>\r\n\r\n

\r\n Fold it compactly in less than 20 seconds. <\/p>\r\n\r\n <\/article>\r\n\r\n \r\n

\r\n\r\n \u25b6<\/span>\r\n\r\n

\r\n Install accessories <\/h3>\r\n\r\n

\r\n Install Basket Pro, Basket Box and other accessories correctly. <\/p>\r\n\r\n <\/article>\r\n\r\n \r\n <\/div>\r\n\r\n <\/section>\r\n\r\n\r\n

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\r\n\r\n FAQ<\/span>\r\n\r\n

\r\n Frequently asked questions <\/h2>\r\n\r\n
<\/div>\r\n\r\n

\r\n Answers to the most common questions about your FOLD. <\/p>\r\n\r\n <\/header>\r\n\r\n\r\n

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\r\n\r\n \r\n \r\n How long does folding take? <\/span>\r\n\r\n +<\/i>\r\n <\/button>\r\n\r\n
\r\n Experienced users can fold their FOLD in less than 20 seconds. <\/div>\r\n\r\n <\/div>\r\n\r\n \r\n
\r\n\r\n \r\n \r\n Can I take FOLD on the train? <\/span>\r\n\r\n +<\/i>\r\n <\/button>\r\n\r\n
\r\n When folded, FOLD takes up very little space and, depending on the transport operator, can be carried as luggage or as a bicycle. <\/div>\r\n\r\n <\/div>\r\n\r\n \r\n
\r\n\r\n \r\n \r\n How many children can be transported? <\/span>\r\n\r\n +<\/i>\r\n <\/button>\r\n\r\n
\r\n With the Basket Box, up to two children can be transported safely. <\/div>\r\n\r\n <\/div>\r\n\r\n \r\n
\r\n\r\n \r\n \r\n What maintenance is required? <\/span>\r\n\r\n +<\/i>\r\n <\/button>\r\n\r\n
\r\n We recommend regularly checking the brakes, tires, belt drive and all safety-relevant bolted connections. <\/div>\r\n\r\n <\/div>\r\n\r\n \r\n
\r\n\r\n \r\n \r\n Where can I get spare parts? <\/span>\r\n\r\n +<\/i>\r\n <\/button>\r\n\r\n
\r\n Spare parts are available directly from us or through your authorized FOLD dealer. <\/div>\r\n\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n\r\n <\/section>\r\n\r\n\r\n
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\r\n\r\n \r\n Service <\/span>\r\n\r\n

\r\n We are happy to help. <\/h2>\r\n\r\n
<\/div>\r\n\r\n

\r\n Do you have questions about your FOLD or need support? Our team and specialist retail partners are happy to assist you personally. <\/p>\r\n\r\n

\r\n\r\n \r\n Contact us <\/a>\r\n\r\n \r\n Find a dealer <\/a>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n
?<\/div>\r\n\r\n <\/section>\r\n\r\n\r\n
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\r\n\r\n \r\n More topics <\/span>\r\n\r\n

\r\n More information <\/h2>\r\n\r\n
<\/div>\r\n\r\n

\r\n Further information on warranty, maintenance, spare parts and service will be added step by step. <\/p>\r\n\r\n <\/header>\r\n\r\n\r\n

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Warranty<\/h3>\r\n

Information on warranty and statutory warranty rights.<\/p>\r\n \r\n Learn more <\/a>\r\n <\/article>\r\n\r\n

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Maintenance<\/h3>\r\n

Information on care, inspection and regular maintenance.<\/p>\r\n \r\n Learn more <\/a>\r\n <\/article>\r\n\r\n

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Spare parts<\/h3>\r\n

Information on spare parts and compatible components.<\/p>\r\n \r\n Learn more <\/a>\r\n <\/article>\r\n\r\n

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Dealers<\/h3>\r\n

Find specialist dealers and service partners near you.<\/p>\r\n \r\n Find a dealer <\/a>\r\n <\/article>\r\n\r\n

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Contact<\/h3>\r\n

Have a specific question? We are happy to help.<\/p>\r\n \r\n Contact us <\/a>\r\n <\/article>\r\n\r\n <\/div>\r\n\r\n <\/section>\r\n\r\n<\/section><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"disabled","adv-header-id-meta":"","stick-header-meta":"enabled","header-above-stick-meta":"","header-main-stick-meta":"disabled","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-31900","page","type-page","status-publish","hentry"],"yoast_head":"\nFOLD Support & Contact \u2013 Help with Your Cargo Bike<\/title>\n<meta name=\"description\" content=\"Need help with FOLD? 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