{"id":31897,"date":"2025-12-17T14:37:15","date_gmt":"2025-12-17T13:37:15","guid":{"rendered":"https:\/\/foldride.com\/support\/"},"modified":"2026-08-26T20:45:04","modified_gmt":"2026-08-26T19:45:04","slug":"support","status":"publish","type":"page","link":"https:\/\/foldride.com\/en-gb\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"31897\" class=\"elementor elementor-31897 elementor-24288\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a32733 e-con-full e-flex e-con e-parent\" data-id=\"4a32733\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a2ad0e elementor-widget elementor-widget-shortcode\" data-id=\"6a2ad0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\r\n<section class=\"fold-support-page\">\r\n\r\n  <p class=\"fold-support-breadcrumb\">\r\n    Home | Support  <\/p>\r\n\r\n  <header class=\"fold-support-hero\">\r\n\r\n    <span class=\"fold-support-eyebrow\">\r\n      Support    <\/span>\r\n\r\n    <h1 class=\"fold-support-title\">\r\n      Everything about your FOLD.    <\/h1>\r\n\r\n    <div class=\"fold-support-line\" aria-hidden=\"true\"><\/div>\r\n\r\n    <p class=\"fold-support-intro\">\r\n      Guides, video tutorials, frequently asked questions and information on care, maintenance and service \u2013 here you will find everything you need for safe and optimal use of your FOLD.    <\/p>\r\n\r\n    <nav\r\n      class=\"fold-support-nav\"\r\n      aria-label=\"Support\"\r\n    >\r\n      <a href=\"#erste-schritte\">Getting started<\/a>\r\n      <a href=\"#videoanleitungen\">Guides<\/a>\r\n      <a href=\"#faq\">FAQ<\/a>\r\n      <a href=\"#service\">Service<\/a>\r\n    <\/nav>\r\n\r\n  <\/header>\r\n\r\n\r\n  <section id=\"erste-schritte\" class=\"fold-support-section\">\r\n\r\n    <header class=\"fold-support-section-head\">\r\n\r\n      <span class=\"fold-support-eyebrow\">\r\n        Getting started      <\/span>\r\n\r\n      <h2 class=\"fold-support-section-title\">\r\n        Getting started with your FOLD      <\/h2>\r\n\r\n      <div class=\"fold-support-line\" aria-hidden=\"true\"><\/div>\r\n\r\n      <p class=\"fold-support-section-text\">\r\n        Start with the most important information for your first ride. The Quick Start Guide gives you a fast overview, while the user manual explains all functions and safety information in detail.      <\/p>\r\n\r\n    <\/header>\r\n\r\n\r\n    <div class=\"fold-support-download-grid\">\r\n\r\n      <article class=\"fold-support-card fold-support-download-card\">\r\n\r\n        <div>\r\n          <span class=\"fold-support-card-label\">\r\n            Quick guide          <\/span>\r\n\r\n          <h3>Quick Start Guide<\/h3>\r\n\r\n          <p>The most important steps for setup, folding and your first ride.<\/p>\r\n        <\/div>\r\n\r\n        <a\r\n          class=\"fold-support-button fold-support-button--yellow\"\r\n          href=\"https:\/\/foldride.com\/wp-content\/uploads\/2026\/09\/QSG-SI_FOLD_V1.0_EN.pdf\"\r\n          target=\"_blank\"\r\n          rel=\"noopener\"\r\n        >\r\n          Download PDF        <\/a>\r\n\r\n      <\/article>\r\n\r\n\r\n      <article class=\"fold-support-card fold-support-download-card\">\r\n\r\n        <div>\r\n          <span class=\"fold-support-card-label\">\r\n            Complete manual          <\/span>\r\n\r\n          <h3>User Manual<\/h3>\r\n\r\n          <p>Detailed information on safety, operation, care and maintenance of your FOLD.<\/p>\r\n        <\/div>\r\n\r\n        <a\r\n          class=\"fold-support-button fold-support-button--yellow\"\r\n          href=\"https:\/\/foldride.com\/wp-content\/uploads\/2026\/07\/Gesamt_BA_FOLD_V1.0_0726.pdf\"\r\n          target=\"_blank\"\r\n          rel=\"noopener\"\r\n        >\r\n          Download PDF        <\/a>\r\n\r\n      <\/article>\r\n\r\n\r\n      <article class=\"fold-support-card fold-support-download-card fold-support-download-card--safety\">\r\n\r\n        <div>\r\n          <span class=\"fold-support-card-label\">\r\n            Safety &amp; product          <\/span>\r\n\r\n          <h3>Safety &amp; Product Information<\/h3>\r\n\r\n          <p>Compact safety information, identification details, frame number and key checks before riding.<\/p>\r\n        <\/div>\r\n\r\n        <a\r\n          class=\"fold-support-button fold-support-button--yellow\"\r\n          href=\"https:\/\/foldride.com\/wp-content\/themes\/astra-child\/fold-documents\/FOLD_EN.pdf\"\r\n          target=\"_blank\"\r\n          rel=\"noopener\"\r\n        >\r\n          Download PDF        <\/a>\r\n\r\n      <\/article>\r\n\r\n    <\/div>\r\n\r\n  <\/section>\r\n\r\n\r\n  <section id=\"videoanleitungen\" class=\"fold-support-section\">\r\n\r\n    <header class=\"fold-support-section-head\">\r\n\r\n      <span class=\"fold-support-eyebrow\">\r\n        Video guides      <\/span>\r\n\r\n      <h2 class=\"fold-support-section-title\">\r\n        Explained step by step      <\/h2>\r\n\r\n      <div class=\"fold-support-line\" aria-hidden=\"true\"><\/div>\r\n\r\n      <p class=\"fold-support-section-text\">\r\n        All three topics remain visible. Completed guides open directly, while further videos will be added as soon as they are available.      <\/p>\r\n\r\n    <\/header>\r\n\r\n\r\n    <div class=\"fold-support-video-grid fold-support-video-grid--guides\">\r\n\r\n      <article\r\n        class=\"fold-support-card fold-support-video-card fold-support-guide-card fold-support-guide-card--pending\"\r\n        aria-label=\"First ride: Video coming soon\"\r\n      >\r\n\r\n        <span class=\"fold-support-play\" aria-hidden=\"true\">\u25b6<\/span>\r\n\r\n        <h3>First ride<\/h3>\r\n\r\n        <p>Get to know your FOLD and start your first ride safely.<\/p>\r\n\r\n        <span class=\"fold-support-guide-status\">\r\n          Video coming soon        <\/span>\r\n\r\n      <\/article>\r\n\r\n      <a\r\n        class=\"fold-support-card fold-support-video-card fold-support-guide-card\"\r\n        href=\"https:\/\/foldride.com\/en-gb\/fold-falten\/\"\r\n      >\r\n\r\n        <span class=\"fold-support-play\" aria-hidden=\"true\">\u2192<\/span>\r\n\r\n        <h3>Fold &amp; unfold FOLD<\/h3>\r\n\r\n        <p>Watch the complete folding and unfolding processes with two videos, safety information and a dedicated FAQ.<\/p>\r\n\r\n        <span class=\"fold-support-guide-cta\">\r\n          Open guide        <\/span>\r\n\r\n      <\/a>\r\n\r\n      <a\r\n        class=\"fold-support-card fold-support-video-card fold-support-guide-card\"\r\n        href=\"https:\/\/foldride.com\/en-gb\/cargo-module-montieren\/\"\r\n      >\r\n\r\n        <span class=\"fold-support-play\" aria-hidden=\"true\">\u2192<\/span>\r\n\r\n        <h3>Install accessories<\/h3>\r\n\r\n        <p>Install and remove the Flex Box and Basket Pro without tools and check that they are securely locked before riding.<\/p>\r\n\r\n        <span class=\"fold-support-guide-cta\">\r\n          Open guide        <\/span>\r\n\r\n      <\/a>\r\n\r\n    <\/div>\r\n\r\n  <\/section>\r\n\r\n\r\n  <section id=\"faq\" class=\"fold-support-section\">\r\n\r\n    <header class=\"fold-support-section-head\">\r\n\r\n      <span class=\"fold-support-eyebrow\">FAQ<\/span>\r\n\r\n      <h2 class=\"fold-support-section-title\">\r\n        Frequently asked questions      <\/h2>\r\n\r\n      <div class=\"fold-support-line\" aria-hidden=\"true\"><\/div>\r\n\r\n      <p class=\"fold-support-section-text\">\r\n        Answers about guides, maintenance, spare parts and personal support.      <\/p>\r\n\r\n    <\/header>\r\n\r\n\r\n    <div class=\"fold-faq-list\">\r\n\r\n      \r\n        <details class=\"fold-faq-item\">\r\n\r\n          <summary class=\"fold-faq-question\">\r\n            <span>\r\n              Where can I find the operating and safety instructions?            <\/span>\r\n\r\n            <i aria-hidden=\"true\"><\/i>\r\n          <\/summary>\r\n\r\n          <div class=\"fold-faq-answer\">\r\n            The Quick Start Guide and complete User Manual are available above under \u201cGetting started\u201d.          <\/div>\r\n\r\n        <\/details>\r\n\r\n      \r\n        <details class=\"fold-faq-item\">\r\n\r\n          <summary class=\"fold-faq-question\">\r\n            <span>\r\n              How often should FOLD be serviced?            <\/span>\r\n\r\n            <i aria-hidden=\"true\"><\/i>\r\n          <\/summary>\r\n\r\n          <div class=\"fold-faq-answer\">\r\n            Required checks and service intervals are set out in the maintenance schedule and User Manual. If you are unsure, an authorised FOLD dealer can help.          <\/div>\r\n\r\n        <\/details>\r\n\r\n      \r\n        <details class=\"fold-faq-item\">\r\n\r\n          <summary class=\"fold-faq-question\">\r\n            <span>\r\n              Where can I get spare parts?            <\/span>\r\n\r\n            <i aria-hidden=\"true\"><\/i>\r\n          <\/summary>\r\n\r\n          <div class=\"fold-faq-answer\">\r\n            Spare parts are available directly from AVNSON or through an authorised FOLD dealer.          <\/div>\r\n\r\n        <\/details>\r\n\r\n      \r\n        <details class=\"fold-faq-item\">\r\n\r\n          <summary class=\"fold-faq-question\">\r\n            <span>\r\n              What information should I provide with a service request?            <\/span>\r\n\r\n            <i aria-hidden=\"true\"><\/i>\r\n          <\/summary>\r\n\r\n          <div class=\"fold-faq-answer\">\r\n            If possible, have your proof of purchase, frame number, a short description of the issue and clear photos or videos ready.          <\/div>\r\n\r\n        <\/details>\r\n\r\n      \r\n        <details class=\"fold-faq-item\">\r\n\r\n          <summary class=\"fold-faq-question\">\r\n            <span>\r\n              Where can I get personal support?            <\/span>\r\n\r\n            <i aria-hidden=\"true\"><\/i>\r\n          <\/summary>\r\n\r\n          <div class=\"fold-faq-answer\">\r\n            Contact the dealer you purchased FOLD from or the FOLD support team directly.          <\/div>\r\n\r\n        <\/details>\r\n\r\n      \r\n    <\/div>\r\n\r\n  <\/section>\r\n\r\n\r\n  <section id=\"service\" class=\"fold-support-service\">\r\n\r\n    <div class=\"fold-support-service-copy\">\r\n\r\n      <span class=\"fold-support-eyebrow\">\r\n        Service      <\/span>\r\n\r\n      <h2 class=\"fold-support-section-title\">\r\n        We are happy to help.      <\/h2>\r\n\r\n      <div class=\"fold-support-line\" aria-hidden=\"true\"><\/div>\r\n\r\n      <p class=\"fold-support-section-text\">\r\n        Do you have questions about your FOLD or need support? Our team and specialist retail partners are happy to assist you personally.      <\/p>\r\n\r\n      <div class=\"fold-support-actions\">\r\n\r\n        <a\r\n          class=\"fold-support-button fold-support-button--yellow\"\r\n          href=\"https:\/\/foldride.com\/en-gb\/kontakt\/\"\r\n        >\r\n          Contact us        <\/a>\r\n\r\n        <a\r\n          class=\"fold-support-button fold-support-button--light\"\r\n          href=\"https:\/\/foldride.com\/en-gb\/haendler\/\"\r\n        >\r\n          Find a dealer        <\/a>\r\n\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n    <div class=\"fold-support-service-mark\" aria-hidden=\"true\">?<\/div>\r\n\r\n  <\/section>\r\n\r\n\r\n  <section class=\"fold-support-section fold-support-section--last\">\r\n\r\n    <header class=\"fold-support-section-head\">\r\n\r\n      <span class=\"fold-support-eyebrow\">\r\n        More topics      <\/span>\r\n\r\n      <h2 class=\"fold-support-section-title\">\r\n        More information      <\/h2>\r\n\r\n      <div class=\"fold-support-line\" aria-hidden=\"true\"><\/div>\r\n\r\n      <p class=\"fold-support-section-text\">\r\n        Further information on warranty, maintenance, spare parts and service will be added step by step.      <\/p>\r\n\r\n    <\/header>\r\n\r\n\r\n    <div class=\"fold-support-topic-grid\">\r\n\r\n      <article class=\"fold-support-card fold-support-topic-card\">\r\n        <h3>Warranty<\/h3>\r\n        <p>Information on warranty and statutory warranty rights.<\/p>\r\n        <a href=\"https:\/\/foldride.com\/en-gb\/garantie\/\">\r\n          Learn more        <\/a>\r\n      <\/article>\r\n\r\n      <article class=\"fold-support-card fold-support-topic-card\">\r\n        <h3>Maintenance<\/h3>\r\n        <p>Information on care, inspection and regular maintenance.<\/p>\r\n        <a href=\"https:\/\/foldride.com\/en-gb\/wartung\/\">\r\n          Learn more        <\/a>\r\n      <\/article>\r\n\r\n      <article class=\"fold-support-card fold-support-topic-card\">\r\n        <h3>Spare parts<\/h3>\r\n        <p>Information on spare parts and compatible components.<\/p>\r\n        <a href=\"https:\/\/foldride.com\/en-gb\/ersatzteile\/\">\r\n          Learn more        <\/a>\r\n      <\/article>\r\n\r\n      <article class=\"fold-support-card fold-support-topic-card\">\r\n        <h3>Dealers<\/h3>\r\n        <p>Find specialist dealers and service partners near you.<\/p>\r\n        <a href=\"https:\/\/foldride.com\/en-gb\/haendler\/\">\r\n          Find a dealer        <\/a>\r\n      <\/article>\r\n\r\n      <article class=\"fold-support-card fold-support-topic-card\">\r\n        <h3>Contact<\/h3>\r\n        <p>Have a specific question? We are happy to help.<\/p>\r\n        <a href=\"https:\/\/foldride.com\/en-gb\/kontakt\/\">\r\n          Contact us        <\/a>\r\n      <\/article>\r\n\r\n    <\/div>\r\n\r\n  <\/section>\r\n\r\n<\/section>\r\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"disabled","adv-header-id-meta":"","stick-header-meta":"enabled","header-above-stick-meta":"","header-main-stick-meta":"disabled","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-31897","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FOLD Support &amp; Contact \u2013 Help with Your Cargo Bike<\/title>\n<meta name=\"description\" content=\"Need help with FOLD? Find support, contact options and information about use, service, technical queries and your folding cargo bike.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/foldride.com\/en-gb\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FOLD Support &amp; Contact \u2013 Help with Your Cargo Bike\" \/>\n<meta property=\"og:description\" content=\"Need help with FOLD? Find support, contact options and information about use, service, technical queries and your folding cargo bike.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/foldride.com\/en-gb\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"FOLD \u2013 Full-Size Cargo Bike That Folds Compact\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/avnson\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-26T19:45:04+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@avnson_mobility\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/foldride.com\\\/en-gb\\\/support\\\/\",\"url\":\"https:\\\/\\\/foldride.com\\\/en-gb\\\/support\\\/\",\"name\":\"FOLD Support & Contact \u2013 Help with Your Cargo Bike\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/foldride.com\\\/en-gb\\\/#website\"},\"datePublished\":\"2025-12-17T13:37:15+00:00\",\"dateModified\":\"2026-08-26T19:45:04+00:00\",\"description\":\"Need help with FOLD? 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